Support

Need help with Sugar Sidekicks? We're here for you.

Contact Us

The fastest way to reach us is by email. We typically respond within 2 business days.

Email: [email protected]

Frequently Asked Questions

How do I analyze a meal?

Open the app, tap the camera button, and take a photo of your plate. Our AI identifies the foods, estimates portions, and returns nutrition — carbs, protein, fat, fiber, calories, and glycemic impact — in seconds. For more accurate portions, place a coin or standard card next to your plate (optional).

Is the nutritional information medical advice?

No. Sugar Sidekicks is not a medical device. All values, including glycemic index and load, are AI-generated estimates and may contain inaccuracies. They are not a substitute for professional medical advice, diagnosis, or treatment. Always consult your physician or registered dietitian before making dietary decisions — especially if you have diabetes — and never use these estimates for insulin dosing.

How do the free and Pro plans work?

The free plan includes up to 2 AI meal scans per day. Sugar Sidekicks Pro unlocks unlimited scans, full meal history, every analysis type, and priority support.

How do I manage or cancel my subscription?

Subscriptions are billed through your Apple ID. You can manage or cancel anytime in the App Store: open Settings, tap your name, choose Subscriptions, then Sugar Sidekicks. Your Pro access continues until the end of the current billing period.

How do I sign in?

You can sign in with Apple, Google, or an email and password. Sign in with Apple supports Apple's Hide My Email option.

How do I delete my account and data?

You can request deletion of your account and associated data at any time: Request account deletion or email us at [email protected].

Privacy & Terms

Read how we handle your data and the terms that govern use of the app: